Smart FAQ Contextualizing
Filter according to several tags (AND operator)
I only want to display questions / answers that are associated with the following tags: tag-1 AND tag-2.
filters: {
thematics: [],
tags: [
"tag-1",
"tag-2"
]
}
Filter according to several tags (OR operator)
I only want to display questions / answers that are associated with the following tags: tag-1 OR tag-2.
filters: {
thematics: [],
tagsOr: [
"tag-1",
"tag-2"
]
}
Filter according to several tags (AND and OR operator)
I want to display questions / answers that are associated with the following tags: tag-1 AND (tag-2 OR tag-3).
filters: {
thematics: [],
tags: [
"tag-1"
],
tagsOr: [
"tag-2",
"tag-3"
]
}
Filter according to several categories
I only want to display questions / answers that are associated with the following categories: category-1, category-2.
filters: {
thematics: [
"category-1",
"category-2"
],
tags: []
}
Filter according to a tag and a category
I only want to display questions / answers that are associated with both the category category-1 AND the tag tag-1.
filters: {
thematics: [
"category-1"
],
tags: [
"tag-1"
]
}
Customize the content with customVariables and HTML
I want the customVariables named brand and persona that I have configured from my Back-Office V2 to take the following data as their value:
customVariables: {
brand: "<a href='https://www.domain.com' target='_blank'><span class='demo'>Brand Name</span></a>",
persona:"<b>Individuals</b>"
}
Customize the content with customResponses depends on a tag
I want to display the whole knowledge base questions (no filter) and if I have custom responses then it will display the ones that are identified by faq-prospect.
customResponses: ['faq-prospect-24'],