Choice of operating mode
Smart Form allows you to display a block on a contact form, in order to dynamically retrieve the questions / answers present in your knowledge base, filtered by several criteria according to your need.
To propose suitable questions / answers, the widget can analyze two types of fields on a contact form:
- An input field: for example "Your message" of type input or textarea
- A drop-down list: for example "Contact reason" of type selectlist
Two different snippets are available depending on the type of field that the widget will analyze.